Contract-based Wireless Customers Happier

Overall customer service satisfaction is much higher among wireless contract-based customers than those who subscribe to prepaid or non-contract service plans, according to the J.D. Power and Associates 2011 U.S. Wireless Customer Care Performance Full-Service Study – Volume 2 and the 2011 U.S. Wireless Customer Care Performance Non-Contract Study – Volume 2. Verizon Wireless ranks highest in wireless customer care performance among full-service providers with an overall score of 770 on a 1,000-point scale.
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